Customer support in online casinos such as King Casino is one of the most important aspects when choosing a site to play on. They will help you with any issues you encounter, clarify the rules for you, explain bonus offers and provide other kinds of information. A respectable casino will always have trained advisers ready to assist you.
In this article, you will find information on the different methods of reaching casino support. The information you find below will help you recognise which casinos have reliable ways of contacting customer support.
The most common way to contact customer support is to do it through live chat. Most online casinos these days have the live chat option. It is easy, quick and hassle-free – using the live chat does not take you out of the website, plus you don’t need to use your mobile phone or email!
To locate the live chat function, look for an icon at one of the corners of your screen (normally the right-hand side at the bottom of the screen) or go to the “Help” section of the website. On rare occasions, the live chat will be located in the “about” or “F.A.Q.” tabs.
Some websites use chatbots to identify your issue and see if it can be solved without the help of customer advisers. However, if you don’t seem to find a solution to your problem with the help of the chatbot, you will always be able to connect to one of the advisers.
Email & phone
Casinos tend to avoid disclosing their email addresses and phone numbers to minimize the volume of customer enquiries. However, it is possible to reach some casinos through phone or email to enquire, complain or report issues if you can’t seem to find a solution to your problem otherwise.
Normally, you will have to go to the “Help” section of the website and look for information that is relevant to your enquiry. After reading through a couple of advice sections, you will be asked whether “the article was helpful” or “have you found a solution to your problem?”. At this point, press “No” which will show you additional lines of support in regard to your query. There, you will find either an email address or a phone number that you can use to take your query further.
Google the contact information for the casino
This method might take you out of your way the most and might be the least convenient. However, if you can’t find the support or information that you need on the casino site, you might receive some help by contacting the casino directly.
Type in the name of the casino into your search engine and see what results come up. You might additionally want to look for a “contact” for the casino that you are trying to reach. You should have no issues in locating a phone number or an email address for a specific department/a casino worker. Your query can be directed and taken care of from there.